Broadway performances are currently suspended due to COVID-19. DEAR EVAN HANSEN will begin performances at Broadway’s Music Box Theatre on December 11, 2021.
When you buy tickets for DEAR EVAN HANSEN now for any performance through January 17, 2022, you can either request a refund or exchange your tickets into any other date until 48 hours before the performance. You may exchange an order up to three times and refund once per show per month. Terms are subject to change.
The Music Box Theatre is committed to providing healthy and safe facilities for audiences, performers, and staff. Based on CDC and state guidelines at the time of performance, protocols may include mask enforcement, increased cleaning and ventilation/filtration enhancements, vaccination, or negative test verification, and more. These are subject to change. Ticket holders who do not comply with venue policies cannot be admitted.
London performances are currently suspended due to COVID-19. DEAR EVAN HANSEN will begin performances at the West End’s Noël Coward Theatre on 26 October, 2021.
If you are feeling unwell, do not travel on public transport or attend the theatre. You can let us know that you are unable to attend by emailing using the button below.
You will be able to exchange your tickets to a future performance free of charge, subject to availability. To read more about Delfont Mackintosh’s Theatres’ policies, click here.
The Noël Coward Theatre follows full government COVID guidelines to make your visit safe and secure. Find out about our new “See it Safely” measures here.
To ensure we are able to provide a comfortable and safe theatregoing experience for everyone, there are a few things we need you to do and know ahead of your visit. Please take a moment to review before you arrive, when you arrive, and safety policies inside the theatre: view here.
Tour performances are currently suspended due to COVID-19. DEAR EVAN HANSEN will resume North American Tour performances on December 7, 2021.
Return and exchange policies will vary from city to city. Please refer to your local market’s website for details about their individual policy.
View the Tour page for the schedule and links.
Theatres across the country are committed to providing healthy and safe facilities for audiences, performers, and staff. As health and safety protocols and ticketing policies will differ from city to city, please visit your local venue website or point of purchase for specific information.
View the Tour page for the schedule and links.
General Show Information
There is no specific dress code. Formal attire is not required.
Yes! The DEAR EVAN HANSEN Original Broadway Cast Recording is now available digitally and physically. The album can be purchased here.
DEAR EVAN HANSEN is recommended for ages 12 and older. Children under the age of four will not be permitted in the theatre.
DEAR EVAN HANSEN is approximately 2 hours and 30 minutes, including one intermission.
For information about purchasing standing room tickets for future performances, please see below.
Yes, a limited number of standing room tickets are available for $42. Tickets are limited to (2) tickets per person and are subject to availability. At certain performances, there may also be partially obstructed seats available for $42. Please note that the amount of standing room and partial view tickets may vary from performance to performance—standing room and partial view tickets may not be available for all performances. These tickets are available when the box office opens (10am Tue-Sat, 12pm Sun) for that day’s performance(s).
For more information about purchasing rush/lottery tickets for future performances, please see below.
Yes, a limited number of digital lottery and general rush tickets are available for each performance.
Digital lottery tickets are $42 each and limited to (2) tickets per person. The lottery opens 12:01 AM on the day before your desired performance and closes 3:00 PM on the day before the performance for all shows.
Lottery is subject to daily availability. Entrants must register via Facebook, Twitter, or Linkedin to enter. Entries must be submitted the day before the performance.
There are 2 drawings for each performance. Winners from the first round must purchase their tickets by 3:00 PM the day before for all performances. Winners for the second round must purchase their tickets by 9:00 PM the day before for all performances. Tickets must be picked up at the Music Box Theatre box office beginning 30 minutes before the performance. Lottery tickets may be seats or standing room. Claim instructions are subject to change.
Blackout dates may apply. See website for full details.
General rush seats are $69 and will be available when the box office opens (10am Tue-Sat, 12pm Sun) for that day’s performance(s).
Yes! A limited number of digital lottery tickets will be available for every stop on the North American tour. Stay tuned for your local venue website and social media channels for details, which will be announced prior to every tour stop.
Please Note: Performances are currently suspended. For more information about purchasing rush/lottery tickets for future performances, please see below.
A limited number of digital lottery tickets are available for each performance. Patrons who are selected will be offered the option to purchase two tickets at £25 each. Blackout dates may apply. See website for full details.
Please call Telecharge at 212-239-6200.
If you have tickets to a canceled performance, please refer to our refund and exchange policy below:
If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets.
Please be patient as we process refunds; it may take some time for the refund to appear on your credit card statement. There is no need to contact Telecharge about your tickets.
If you bought tickets at an affiliated box office with a credit card, Telecharge Customer Services will automatically refund your order. If you bought tickets at a box office with cash, please visit the box office for a refund when it reopens.
If you did not purchase your tickets through Telecharge, please contact your original point of purchase for refund information.
The Telecharge Call Center is closed until further notice, by order of NY state. If you have questions about your tickets, please email firstname.lastname@example.org. Please allow at least 3-5 business days for our very limited staff to respond by email.
Guarantee the best seats by purchasing premium tickets. Click here to buy them now.
Tickets to DEAR EVAN HANSEN on Broadway may be purchased online through Telecharge or by phone at 212-239-6200.
There are many ticket resellers and secondary markets for tickets. For the best seats and to eliminate the risk of fraud, please purchase tickets in advance through the Music Box Theatre box office, Telecharge , or Broadway.com . Purchasing tickets from any other seller runs a high risk of receiving fraudulent tickets.
The Music Box Theatre box office is currently closed until further notice. We’ll be relaying all updates on our website and official social channels.
Please Note: The Music Box Theatre and Nӧel Coward Theatre are currently closed.
DEAR EVAN HANSEN on Broadway: The Music Box Theatre, 239 West 45th Street, between Broadway and 8th Avenue.
DEAR EVAN HANSEN North American Tour. For more information, please click here.
Please fill out this form to submit all rights requests for DEAR EVAN HANSEN.
Please fill out this form to submit all press inquiries regarding DEAR EVAN HANSEN.